Welcome to Chandini Collections. We strive to provide a smooth shopping experience and ensure that your orders are delivered safely and on time. Please read our Shipping, Delivery, Return, and Refund Policy carefully before placing an order.
1. Order Process
Shopping with Chandini Collections is simple:
- Browse our products.
- Add your desired items to the cart.
- Proceed to Checkout.
- Enter your shipping and billing details.
- Complete your payment using the QR Code provided at checkout.
- Once your payment is verified, your order will be confirmed and processed for dispatch.
Orders are processed only after successful payment verification.
2. Shipping Policy
Shipping Coverage
We currently ship across India.
Order Processing
- Orders are processed within 1–2 business days after payment verification.
- Orders placed on Sundays or public holidays will be processed on the next working day.
Estimated Delivery Time
- Metro Cities: 3–5 Business Days
- Tier-2 & Tier-3 Cities: 4–7 Business Days
- Remote Locations: 5–10 Business Days
Delivery timelines are estimates and may vary due to courier operations, weather conditions, festivals, or other unforeseen circumstances.
3. Shipping Charges
- Free Shipping on orders above ₹999.
- Orders below ₹999 may attract shipping charges, which will be displayed during checkout before payment.
4. Order Confirmation
Once your payment is successfully verified:
- Your order confirmation will be sent via Email or SMS (if applicable).
- You will receive an order ID for future reference.
5. Delivery
Our courier partners will attempt delivery to the shipping address provided during checkout.
Please ensure:
- Your address is complete and accurate.
- Your mobile number is active.
- Someone is available to receive the parcel.
Incorrect or incomplete addresses may result in delivery delays or returned shipments.
6. Return Policy
Returns are accepted only under the following circumstances:
- Wrong product delivered.
- Damaged product received.
- Manufacturing defect.
- Incorrect size or item sent by our team.
Return requests must be submitted within 48 hours of receiving your order.
To request a return, please contact our customer support with:
- Order Number
- Product Images
- Package Images
- Clear description of the issue
- Unboxing video (recommended for damaged or incorrect items)
7. Non-Returnable Items
Returns will not be accepted for:
- Products used, washed, altered, or damaged after delivery.
- Products without original tags or packaging.
- Damage caused by improper handling.
- Minor colour differences due to screen settings.
- Minor variations in handcrafted products.
- Incorrect size selected by the customer.
- Change of mind after purchase.
8. Exchange Policy
Eligible products may be exchanged subject to stock availability.
Exchange requests must be made within 48 hours of delivery.
Customers may be required to bear shipping charges for exchanges unless the error was on our part.
9. Refund Policy
Refunds are applicable only after the returned product has been received and successfully inspected by our quality team.
If approved:
- Refunds will be processed within 5–7 business days.
- The refund will be credited to the original payment method or the bank account provided by the customer, as applicable.
Shipping charges are non-refundable unless the return is due to an error by Chandini Collections.
10. Order Cancellation
Orders may be cancelled only before they are shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
If you need assistance, please contact our support team as soon as possible.
11. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect:
- Notify us within 48 hours of delivery.
- Share clear photos of the product and packaging.
- Provide your Order Number.
- An unboxing video is recommended for faster claim verification.
Failure to report within the specified timeframe may affect your eligibility for a replacement or refund.
12. Important Information
- Product colours may slightly vary due to photography and display settings.
- Delivery timelines are estimates and are subject to courier partner operations.
- Chandini Collections reserves the right to refuse returns or refunds if the policy conditions are not met.
- By placing an order on our website, you agree to this Shipping, Delivery, Return & Refund Policy.
13. Contact Us
Chandini Collections
📧 Email: contact@chandinicollections.com
📞 Mobile: +91 6301387825
We are committed to resolving your queries as quickly as possible.